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Section: IT & Internet Vacancy 501 |
| Post:3rd line Technical Support, Global Support Group
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Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Glasgow
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| The announcement text: |
3rd line Technical Support, Global Support Group
£24-30k p.a. + bonus + benefits
This 3rd line support role is responsible for the provision of the highest levels of product expertise within our client`s technical support group and to act as a common escalation point for technical issues for the worldwide technical support irrespective of geographic location. Required skills and experience will include system administration * support experience in at least TWO of the following: Unix*Linux, Microsoft Exchange, Netware, Lotus Notes*Domino Server.You will have strong troubleshooting skills - issue qualification and prioritisation, good written communication skills, (ability to prepare written material that is understandable, pertinent, and well structured) and good verbal communication skills (ability to communicate clearly and concisely to a variety of audiences).
The successful candidate will be responsible for: Replication, analysis and diagnosis of customer issues that have been escalated by world wide support staff and by our client`s distributors and partners . Interfacing directly with product management and the software development and maintenance teams you will help ensure timely and effective resolution of software errors. Creation, maintenance and reviewing of support knowledge base articles, active involvement with Product Management in such areas as Beta programs, customer forums, product enhancement requests and product strength * weakness analysis, managing support readiness programs for new product releases, providing support, guidance and training to the world wide support staff product testing and maintenance, communicating technical information to world wide support staff, reviewing of product documentation and help files will also be your remit.
You will be rewarded with and excellent salary, an envious work environment and a benefits package which is second to none.
key words: 3rd line, Linux, Exchange, Netware, Lotus Notes, Domino
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| Contact information |
| Employer: |
|
| Email: |
206@jobinbirmingham.informnow.com
|
| Phone: |
01636 605125
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| |
Publication date: 2009-03-22 00:49:01
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